Terms and Conditions

Daylight Adventures & Safaris – Terms and Conditions:

Booking and Communication:

– Your Safari contract is with Daylight Adventures & Safaris, registered in Kenya. All bookings are subject to these terms and conditions.
– Communication regarding your safari will be sent to the address on your booking form.
– Bookings must be made through an authorized representative of the Company.
– 70% deposit of the total booking cost or full payment is required with the completed booking form. 30% or the remaining payment is due on departure date.
– Deposit receipt and form submission don’t confirm booking. Written notice from the Company is necessary for confirmation.
– The Company reserves the right to refuse bookings without reason and will return any deposit in such cases.

Payment

– Full payment is due on departure date.
– Failure to pay by the due date might lead to cancellation, with the Company retaining the deposit.
– The person signing the booking form is responsible for total payment and its timely receipt.

Price Policy

– Price increase notifications possible before accepting bookings.
– After a Confirmation Invoice, prices can be subject to surcharges in specific situations (e.g., transportation cost changes, taxes).
– The Company absorbs up to 3% of price increase before passing on surcharges. Amounts over 3% are surcharged.
– Major increases (15% or more) allow cancellation within 20 days for a full refund.

Cancellation and Changes by the Company

– The Company may make necessary changes to your holiday and will notify you.
– Compensation for major changes; no compensation for uncontrollable events.
– Acts of God, war, disaster, etc., not subject to compensation.
– The Company may cancel your holiday before departure, refunding money paid.

Cancellation and Changes by You

– Cancellation levies based on days before departure.
– One set of free amendments after itinerary confirmation; further changes may incur a fee.

Our Responsibilities

– The Company doesn’t own/manage facilities used but selects providers.
– The Company is not liable for issues caused by clients, third parties, or unforeseen events.
– No liability for incidents unrelated to arranged activities.
– Unused tickets not refunded unless carrier/provider allows.

Your Responsibilities

– Arrange travel insurance; proof required on the booking form.
– Valid passports, visas, and necessary documents are your responsibility.
– Timely check-ins and participation in pre-booked components are your responsibility.
– Behave orderly; breach can result in termination.
– Disclose pre-existing medical conditions; consider insurance for them.
– Personal effects are at your risk; the Company is not responsible for loss/damage.

Smoking

– Smoking is not allowed in Company vehicles. Non-smoking rooms reserved, subject to hotel availability.

Waiver

– Clients should exercise caution during the tour and may need to sign a ‘Waiver of Responsibility’ form.

Disclaimer

– Reasonable efforts made to ensure website accuracy; Company not liable for errors.

Complaints

– Report issues to relevant parties and the Company immediately.
– Write to the Company within 20 days of returning home for unresolved complaints.

Legal

– Disputes governed by Kenyan law; both parties submit to Kenyan Courts’ jurisdiction.

Currency:

All prices and rates are quoted and invoiced in US$ and all payments must be made in US$. Payments in other currencies will only be accepted by pre-arrangement.

Information Accuracy

– Company information given in good faith and believed to be correct at the time. Booking conditions take precedence over other conditions or warranties.

Last updated: August 18, 2023.

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Before Booking, inquire if you'd want further information.

Are you ready to embark on an unforgettable adventure through the stunning landscapes of Kenya and East Africa? Our professional tour agent, Misaro Chweya, is here to assist you every step of the way. Whether you have questions about our safari packages, personalized itineraries, or travel essentials, Misaro is your dedicated resource for crafting the perfect journey.

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Misaro Chweya
Tour Consultant, Daylight Adventures & Safaris

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